Your privacy, treated with care
This Privacy Policy explains how RINJANI3726 handles personal information when you use our website, make a booking, or contact us about trekking services.
Introduction
RINJANI3726 respects your privacy and is committed to handling personal information responsibly. This policy describes the types of information we may collect, why we use it, and the choices available to you.
In this policy, “we”, “us”, and “our” refer to the business operating the RINJANI3726 website and providing the relevant trekking or travel services. “You” refers to visitors, customers, and other individuals whose information we process.
By using our website or providing information to us, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek that consent separately.
Information We Collect
The information we collect depends on how you interact with our website and services. It may include the following categories:
Personal and contact information
- Full name
- Email address and telephone number
- Country of residence or nationality, where required
- Information you provide in messages or enquiries
Booking and travel information
- Selected trekking package and travel dates
- Number of travellers and accommodation preferences
- Pickup, drop-off, and other arrangements you request
- Passport or identification details, if required for booking or park registration
- Relevant dietary, accessibility, or safety information you choose or are required to provide
Payment and transaction information
We may receive payment status, transaction references, payment method details, and information needed to reconcile your booking. Card or other payment credentials may be handled directly by the relevant payment provider rather than stored by us.
Technical and usage information
When you browse our website, technical information may be collected, such as your IP address, browser type, device information, pages visited, referring pages, and approximate visit time. The collection of this information depends on the website tools and settings in use.
We do not ask you to provide personal information that is unnecessary for the purpose for which it is collected.
How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide customer support.
- Process, manage, and confirm trekking bookings.
- Coordinate guides, porters, transport, accommodation, meals, and other requested services.
- Complete park registration, permits, insurance, or other required arrangements.
- Communicate booking updates, itinerary changes, safety notices, and important service information.
- Process payments, verify transactions, and manage refunds or booking changes where applicable.
- Maintain website operations, prevent misuse, and protect the security of our services.
- Meet legal, regulatory, accounting, or record-keeping obligations.
- Improve our website and services where permitted by applicable law.
We will not use your personal information for unrelated purposes where doing so would be inconsistent with this policy or applicable law. Where required, we will explain the purpose and obtain your consent before using your information for a new purpose.
Booking Information
When you make a trekking booking, we use the information you provide to arrange and deliver the services you request.
Some information may be necessary to issue reservations, register travellers with the relevant authorities, arrange insurance, or coordinate transport and accommodation. If required information is not provided, we may be unable to complete certain parts of your booking.
Please ensure that the details you submit are accurate and up to date. If you are making a booking on behalf of another traveller, you should have the authority to provide their information and should inform them how their information will be used.
Health and safety information
If you provide information about medical conditions, allergies, dietary needs, or other safety-related matters, we will use it only as reasonably necessary to assess or coordinate the relevant service, subject to applicable law. Please share only information that is relevant to your booking and safety.
Payments
Online payments may be processed by third-party payment service providers. When you choose a payment method, your transaction may be subject to the provider's own terms, privacy policy, security checks, and data-handling practices.
We may receive transaction information needed to identify your payment, update your booking status, address a payment issue, or process an eligible refund.
We do not intend to store full payment card numbers or security codes on our website. The actual handling of payment data depends on the payment integration used for your transaction.
Please review the privacy policy of your selected payment provider before completing a transaction.
Sharing Your Information
We do not sell personal information as a business practice. We may share relevant information with the following categories of recipients when necessary:
- Service providers: payment processors, website hosting providers, email services, and technical support providers.
- Trekking and travel partners: guides, porters, accommodation providers, transport providers, and other parties needed to deliver your booked services.
- Authorities and relevant organisations: national park management, permit or registration bodies, insurers, or emergency services when required for legitimate operational, safety, or legal reasons.
- Legal and regulatory recipients: where disclosure is required by law or necessary to establish, exercise, or defend legal claims.
We aim to share only information reasonably necessary for the relevant purpose. Third-party recipients may process information under their own privacy notices and legal obligations.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling bookings, providing customer support, resolving disputes, maintaining business records, and meeting applicable legal or accounting requirements.
The retention period may vary depending on the type of information, the nature of your booking, applicable legal requirements, and whether a dispute or other legitimate need remains outstanding.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable requirements.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and address security issues appropriately.
You should also take care to protect your email account, devices, and any booking references or information you use to access our services.
Your Privacy Rights
Depending on your location and the laws that apply, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of certain information.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of information where a right to data portability applies.
- Raise a complaint with the relevant data protection authority, where applicable.
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request and may retain certain information where legally required or permitted.
To submit a privacy request, please contact us using the details in the Contact Us section.
Third-Party Links
Our website may contain links to websites, platforms, or services operated by third parties. These external services are not controlled by us, and their privacy practices may differ from ours.
We encourage you to read the relevant privacy policies before providing personal information to any third-party website or service.
Children's Privacy
Our website is intended for people planning travel and trekking activities. Where a booking involves a child, the booking and provision of the child's information should be handled by a parent, legal guardian, or another person authorised to do so, subject to applicable law.
We do not knowingly collect children's personal information for purposes unrelated to our services. If you believe a child has provided information inappropriately, please contact us so that we can review the matter.
International Transfers
Some of our website, communication, or payment service providers may process information in countries other than your country of residence or Indonesia.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer and subsequent processing are handled appropriately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices, or legal requirements.
When changes are made, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically to stay informed about how your information is handled.
Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us.
Privacy enquiries
Contact our team and include “Privacy Request” in your message so we can direct your enquiry appropriately.
Contact our team