Please read these terms carefully before booking a trekking experience with RINJANI3726. They explain the conditions that apply to reservations, payments, and trekking activities.
Welcome to RINJANI3726. These Terms of Service govern your use of our website and your booking of trekking packages and related services offered through our platform.
By submitting a booking, making a payment, or participating in a trekking activity arranged by us, you acknowledge that you have read and understood these terms and agree to the conditions applicable to your reservation.
Please review the itinerary, package inclusions, exclusions, pricing, and applicable booking conditions before completing your reservation.
You are responsible for providing accurate and complete information when making a reservation, including traveller names, passport details, nationality, date of birth, and other information required for the trek or national park registration.
Submitting a booking request does not necessarily mean that your reservation has been confirmed. Your booking status and any further instructions will be communicated through the booking process or the contact details you provide.
Package prices, inclusions, exclusions, and additional charges are stated on the relevant package page or booking summary. Please review these details carefully before proceeding with payment.
Payments must be made using the payment methods and within the deadlines specified in your booking instructions. A booking is not considered paid until the applicable payment has been successfully received or verified.
Online payments may be processed by third-party payment providers. Their systems may be subject to availability, transaction limits, verification requirements, and separate terms.
Unless expressly included in your package, you are responsible for personal expenses, optional equipment rentals, additional transport, and other services not listed as included.
If you need to cancel your reservation, please contact us as soon as possible. Cancellation eligibility, applicable fees, and any refund will be determined by the cancellation policy disclosed for your booking and any applicable national park ticket rules.
The Company incurs costs (permits, logistics, staffing) well before the trek begins. Our policy is as follows:
Refund percentage is calculated after deducting the components above.
| Season | Cancelation Period | Refund |
|---|---|---|
|
High Season July 1 – October 31 |
Less than 7 days before the travel date | No Refund |
| 8–20 days before the travel date | 50% | |
| More than 20 days before the travel date | 100% | |
|
Regular Season November 1 – June 30 |
Less than 3 days before the travel date | No Refund |
| 4–14 days before the travel date | 50% | |
| More than 14 days before the travel date | 100% | |
| During the trek / On location | At any time | No Refund |
Refund will be processed within 7–14 business days to the original payment method.
Requests to change a travel date, participant details, package, or itinerary are subject to availability, operational requirements, and applicable national park rules. Additional charges may apply. A requested change is not effective until it has been confirmed by us.
If we cannot provide a booked service, we will communicate the available options in accordance with the applicable booking terms and relevant regulations.
Mount Rinjani trekking access may be restricted or suspended by park authorities. Any resulting changes, alternative arrangements, or refund eligibility will be handled according to the applicable booking policy and official ticket rules.
Mount Rinjani trekking can be physically demanding and may involve steep ascents, loose volcanic terrain, uneven trails, cold temperatures, and changing weather. You are responsible for assessing your physical condition and selecting a trek suitable for your abilities.
You must inform us of relevant health conditions, physical limitations, allergies, or other circumstances that may affect your ability to participate safely. You should seek appropriate medical advice before undertaking a demanding trek if you have health concerns.
You must follow reasonable safety instructions given by your guide and comply with applicable park regulations. Guides may recommend changing, delaying, or stopping an activity when conditions are considered unsafe.
Weather, trail conditions, emergencies, park authority decisions, and other circumstances beyond our control may require changes to the planned itinerary. Safety and compliance with official instructions take priority.
All trekkers must comply with the current rules, permit requirements, access restrictions, and instructions of Mount Rinjani National Park authorities. Access to particular routes or destinations is not guaranteed.
You must respect wildlife, local customs, fellow trekkers, guides, porters, and the natural environment. Do not leave rubbish behind, damage vegetation, or engage in prohibited activities.
You are responsible for your personal belongings, travel documents, valuables, and equipment unless otherwise agreed in writing or required by applicable law.
We strongly recommend obtaining suitable travel insurance that covers trekking activities, medical expenses, emergency evacuation, trip interruption, and other relevant risks. Check the policy wording and exclusions carefully.
You must behave respectfully and follow safety instructions throughout the trip. Conduct that endangers yourself or others, violates park rules, or seriously disrupts the group may result in restrictions on participation where reasonably necessary for safety or compliance.
Trekking in mountainous and remote areas involves inherent risks, including falls, injuries, altitude-related illness, severe weather, and delays in emergency assistance. By participating, you acknowledge these risks.
To the extent permitted by applicable law, responsibility for loss, damage, injury, delays, or service interruptions will be determined by the circumstances, the applicable booking terms, and applicable law.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
Certain services, including payment processing, transport, accommodation, or other travel arrangements, may involve third-party providers. Where applicable, their own terms and conditions may also apply.
We aim to keep website information accurate and up to date. However, package details, availability, prices, and operational arrangements may change. The specific details confirmed for your reservation will apply, subject to applicable law and official regulations.
We may update these Terms of Service when necessary. The revised version will be published on this page with an updated revision date. Changes to an existing reservation will be handled in accordance with applicable law and the terms governing that booking.
These terms are subject to applicable laws and regulations. Any dispute will be addressed through the procedures required by applicable law.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If you need clarification about a booking, payment, or any provision in these terms, please contact our team.
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